Frequently Asked Questions

Annual maintenance during summer months ensures optimal performance, safety, and prevents unexpected breakdowns during heating season when you need warmth most.

Complete inspections include cleaning glass and logs, checking gas connections for leaks, testing safety systems, and verifying proper flame characteristics and heat output.

Yes, professional conversion eliminates wood handling and ash cleanup while maintaining warmth and ambiance. The process includes gas line installation and safety upgrades.

Uneven flames typically indicate clogged burner ports, improper gas pressure, or debris accumulation. Professional cleaning and adjustments restore proper flame patterns and efficiency.

Common causes include dirty pilot assemblies, faulty thermocouples, or gas valve issues. Professional diagnosis identifies the root cause for reliable repairs using quality parts.

Quality gas log sets from brands like Real Fyre can last 10-15 years with proper maintenance, though ceramic components may need replacement sooner than steel.

Summer and early fall offer ideal timing for installations, allowing completion before heating season while avoiding peak demand periods and emergency situations.

National Fireplace Institute certification ensures technicians receive factory training, understand current safety standards, and follow proper installation and repair protocols for all brands.

While simpler than gas, electric fireplaces require proper electrical connections and safety compliance. Professional installation ensures optimal performance and warranty protection.

Comprehensive safety inspections test carbon monoxide levels, verify proper venting, check gas connections for leaks, and ensure all safety shut-off systems function correctly.