Frequently Asked Questions

Your gas fireplace should be something you can enjoy—not something you wonder about every time you turn it on.

Our Gold Standard Gas Fireplace Service is $365 plus tax and is designed to give your fireplace the detailed attention it deserves.

We don’t simply clean the glass and call it serviced. We clean, inspect, test, and evaluate the fireplace as a complete system based on its design and installed components.

Before we leave, our goal is for you to understand how your fireplace is doing, whether anything needs attention, and what your options are.

One thorough service. Clear pricing. No surprise work without your approval.

Because we believe a fireplace service should be more than a quick cleaning or a technician simply showing up to diagnose a problem.

Gas fireplaces are our specialty.

Our Gold Standard Service combines detailed fireplace care with something we believe is just as important: clear communication and straightforward pricing.

We look at the things you can see, such as the glass, logs, and flame—and the components behind the scenes that help your fireplace ignite, burn, vent, and respond to its controls.

Then we explain what we found in everyday language.

Clean. Checked. Tested. Explained.

That’s our Gold Standard.

Every gas fireplace is built a little differently, so we tailor the service to the equipment installed in your home.

Your Gold Standard Service includes the applicable cleaning, inspection, and operational checks for your fireplace, including:

Glass cleaning: We remove normal buildup and residue to help restore a clearer, better-looking view of the fire.

Log and firebox care: We carefully clean accessible dust and debris and inspect the condition and placement of the logs and firebox components.

Pilot and ignition care: We clean applicable pilot and ignition components and inspect for buildup, deterioration, or visible damage that may affect operation.

Burner inspection: We inspect the burner and flame-producing components for buildup, wear, damage, and proper operation.

Gas system checks: We inspect accessible gas connections and components and check operating pressures when appropriate for the fireplace and condition being evaluated.

Venting and safety checks: We evaluate applicable accessible venting and safety components for conditions that could affect proper operation.

Ignition and flame testing: We operate the fireplace and evaluate ignition, flame appearance, and overall performance.

Controls and remote testing: We check applicable switches, remotes, receivers, and installed controls.

Blower testing: If your fireplace has a blower or fan, we check its operation as part of the service.

Questions and homeowner education: We explain what we found, answer your questions, and help you better understand the operation and controls of your fireplace.

The goal isn’t simply to leave you with cleaner glass. It’s to give you a better understanding of your fireplace and how it is operating.

$365 plus tax is the price of the Gold Standard Service described above, including the labor for that service.

It is not simply an advertised “starting price” for someone to arrive at your home.

Replacement parts, repairs, modifications, and work outside the included Gold Standard Service are additional.

Most importantly:

We explain additional work and pricing and get your approval before proceeding.

You stay in control of what you spend.

Because “service call” can mean very different things from one company to another.

A lower advertised price may cover an initial visit or diagnosis, while cleaning, additional testing, repair labor, and replacement parts may be charged separately.

That doesn’t automatically make a lower-priced service bad. It simply means homeowners should compare what is actually included, not just the number in the advertisement.

Before choosing any fireplace company, we recommend asking:

Does the advertised price include a complete cleaning?

Does it include inspection and operational testing?

What labor is included?

What could result in an additional charge?

Will I know the price and approve additional work before it is performed?

The number that matters isn’t just what it costs to get a technician through your door. It’s what you receive for your money and what you can expect to pay when the work is complete.

With Fireplace Mike, we want that to be clear before you book.

Our job is to inspect, test, explain, and recommend—not pressure you into buying something.

If we believe a component needs attention, we’ll explain:

What we found.

Why it matters.

What we recommend.

What it will cost.

If something is an optional convenience or upgrade rather than a necessary repair, we want you to understand that difference.

And if your fireplace doesn’t need a particular repair or replacement, we have no reason to sell you one.

We want to earn a long-term customer—not maximize a single invoice.

Yes, —but tell us what the fireplace is doing when you book.

For example:

“My pilot won’t stay lit.”

“My fireplace shuts itself off.”

“My remote stopped working.”

“The pilot is on, but the burner won’t light.”

“My fireplace hasn’t been used in several years.”

That information helps us prepare for your appointment.

The Gold Standard Service includes cleaning, inspection, and operational checks, but cleaning alone cannot fix every mechanical or electrical problem.

If your fireplace needs a replacement part or additional repair, we’ll explain what we found and discuss the next step with you.

We won’t promise that cleaning will magically repair a failed component. We’ll tell you what the fireplace actually needs.

A fireplace turning on doesn’t necessarily tell you everything about its condition. Do you have your gas furnace and air conditioner serviced? You should, and a gas fireplace is in the same maintenance category.

Dust, residue, wear, ignition issues, control problems, and other developing concerns may not be obvious during normal use.

Service gives us an opportunity to clean the fireplace, evaluate its operation, and identify visible concerns before you depend on it during colder weather.

It’s also a great opportunity to finally ask questions like:

“Is my flame supposed to look like this?”

“What does this switch do?”

“Why does my blower take so long to turn on?”

“How does this remote actually work?”

Sometimes the most valuable part of service is simply knowing more about the fireplace in your own home.

Absolutely. This is one of our favorite reasons for customers to call us.

You don’t need to know the manufacturer, model number, terminology, or what might be wrong.

You can simply tell us:

“I moved into this house, there’s a gas fireplace, and I’d like to know that it’s working properly and understand how to use it.”

We can start there.

We’ll help you understand the fireplace, its controls, and what we find during the service.

There are no dumb fireplace questions. That’s what we’re here for.

Yes.

You hired us because we’re supposed to know fireplaces. You shouldn’t have to.

If we find something that needs attention, we’ll explain it in normal language and answer your questions.

Our goal is for you to understand enough to make an informed decision without feeling confused or pressured.

No—and we don’t believe in making promises that no service company can honestly make.

Gas fireplaces contain mechanical, electrical, and gas-control components that can eventually wear or fail.

Our cleaning, inspection, and testing help us evaluate the fireplace’s condition and operation at the time of service.

If we identify a concern, we’ll explain what we found, what it means, and what we recommend—including if something should be repaired before further use.

Because gas fireplaces aren’t just another service we happen to offer—they’re our specialty.

Fireplace Mike is a veteran-owned business focused on gas fireplace service, backed by Mike’s NFI Gas Specialist certification and more than a decade of hearth-industry experience.

We believe great service comes down to more than technical knowledge.

It means showing up prepared, taking care of your home, doing thorough work, communicating clearly, answering your questions, and being straightforward about what things cost.

We want you to finish your appointment thinking:

“Now I understand my fireplace, I know what condition it’s in, and I know exactly what I paid for.”

That’s the experience our Gold Standard Service is built around.

$365

That includes the cleaning, inspection, testing, and service labor described above.

If your fireplace needs replacement parts, repairs, modifications, or additional work outside the Gold Standard Service, we’ll explain the recommendation and price before proceeding.

No mystery. No surprise work. You make the decision. Our service goes above and beyond.

Choose Gold Standard Fireplace Service when booking online. Use the contact us now option. Call or text 234-274-4229 

If you're experiencing a problem, briefly tell us what the fireplace is doing. If you know the manufacturer or model, include that too—but don't worry if you don't.

Ready to enjoy your fireplace with more confidence?

Book Your Gold Standard Gas Fireplace Service

$365 | Thorough Service | Straightforward Pricing | Gas Fireplace Specialists

Thorough care. Clear answers. A cozier home.